Shipping charges and Minimum order value

Once your order is shipped you will receive an email confirmation of your shipping details which will include a tracking number (if supported by our logistics partner). You may track the order on the logistic company’s site by using the tracking number.

Once you place your order, it will take upto 1-2 business days to confirm the order. Once you receive the confirmation email, it will normally take between 2 – 7 business day for your order to be delivered by our courier partner, depending on the location of your delivery.

During the pandemic, courier services are experiencing an overload, due to which they are running delayed. Please expect shipping delays due to covid-19.

At times, there might be unexpected delays in the delivery of your order by our courier partner due to unavoidable and undetermined logistics challenges beyond our control for which Ramson is not liable and would request its users to cooperate as Ramson continuously tries to naught such instances. Also, Ramson reserves the right to cancel your order at its sole discretion in cases where it takes longer than usual delivery time or the shipment is physically untraceable and refund the amount paid for cancelled product(s).

If you have special instructions relating to the delivery, please make sure you indicate these instructions in the “order notes” section when you’re finalizing your purchase as you are checking out.Please note a signature will be required when your order is delivered, so make sure that you provide a delivery address where someone will be available to receive your order.

Yes, though we try to ship out every order that has been successfully placed, there are some situations in which we may have to cancel orders.
Some of the situations that may result in your order being cancelled include (but are not limited to):

• Product(s) no longer available or temporarily out of stock
• Limitations on quantities available for purchase
• Inaccuracies or errors in product(s) or pricing or promotion information
• Problems identified by our credit and fraud avoidance department
• Inaccurate or insufficient address
• Non-serviceable locations

At times, we may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your payment has been done, the charged amount will be refunded to you.

• After logging into your profile with your ID and password, go to “My Account”>”My Orders”.
• Select the product(s) you want to return.
• Choose item & upload photo(s) of the disputed item (upto 10 photos allowed)
• Mention the reason for return.
• Return request will be reviewed and confirmed by the Ramson team within 2-7 business days of the request. Ramson might contact the customer to take a feedback
• Confirmation mail and update on portal for acceptance/rejection of return will provided
• Incase the request is rejected, the customer will be notified and no returns/refunds will be initiated.
• Incase the request is accepted, the customer will be notified and the amount shall be credited back to the customer’s bank account. For COD orders you shall have to update your bank details on your profile.
• A return pick – up of your order will be arranged for. The courier executive shall help seal the packaging and pick up the order from the shipping address at a suitable time
• Please note – in case of any offers applied while placing the order, the same will be nullified and accounted for depending on the eligibility of the scheme.

• Once you place your order it will take upto 2 -3 business days to confirm the order
• The customer is eligible to cancel his/her order until the order is confirmed by the Ramson team.
• After logging into your profile with your ID and password, go to “My Account”>”My Orders”.
• Select the product (s) that you wish to cancel
• Cancellation request will be reviewed and confirmed by the Ramson team within 1 week of the request. Ramson might contact the customer to take a feedback.
• Confirmation mail for the order cancellation request will be provided and a full refund into the customer’s bank account will be initiated accordingly.
• As a part of cart offer or any other discount offer, if a user has purchased one product along with another product, and during cancellation of same, all the products purchased through same cart offer would get cancelled.
• For product(s) purchased through specific cart offer or any other discount offer inside the order, if any one of the product gets delivered to the user, then cancellation will not be applicable for all the other products tagged under same cart offer.

Please Note: Last 2 points applicable only in case of product level cancellation

The refund will be made via the same payment method used to make the purchase. Except for orders paid for by Cash on Delivery, for which refunds shall be made via a bank transfer. You will be required to share your bank account details during such scenarios. You will receive an email confirmation of the return once it has been completed.

If you have not received a refund in your account after more than 14 days, please show the confirmation to your bank so that they can help you and speed up the process.

Our customer support team will be happy to assist you regardless, dial us on +9167719699 or write to us at info@ramsonind.com